Light Rapid Transit System Law and Conditions of Issue of Tickets

The Tickets are issued according to Law No.18/2019 Light Rapid Transit System Law, Chief Executive's Endorsement No.187/2019 and the Conditions. Users who do not comply with the above provisions may be refused entry to the paid area or use of the LRT passenger service.

Tickets

• All Tickets issued by the Corporation are subject to the Conditions.
• Any person who uses LRT passenger service with a Ticket, regardless of the manner in which it is obtained, is deemed to have known and agreed to abide by the Conditions.

Fare

• Fare information may be published from time to time by the Corporation on its website and at all stations in the form of posted notices, charts or lists, is regarded as the official Fares for traveling on the Macao LRT.
• All passengers must enter the Paid Area through the entry gate and must not stay in Paid Area for longer than 60 minutes. All passengers must then exit the Paid Area through the exit gate. All passengers are required to pay extra - the lowest Adult SJT - every 30 minutes if they have stayed in the Paid Area for over 60 minutes, except in cases where there is just cause or authorization by the Corporation.

Payment of Fare

• All passengers using the Macao LRT passenger service must pay the appropriate Fares, except children under one metre in height;
• Except for the obvious or proven errors, the following will be regarded as paid Fares:
  • For passengers using Single Journey Tickets, the value of a returned Single Journey Ticket upon exit is regarded as the paid Fare.
  • For passengers using Non-single Journey Tickets, the deduction shown on the Tickets upon exit is regarded as the paid Fare.

Liability Exemption

• If the LRT passenger service (or part thereof) is altered, suspended or withdrawn for any reason whatsoever, for any delay or detention arising therefrom, the Corporation shall not be liable to any person for any loss or damage arising out of such delay.
• The Corporation may take any of the following actions according to the actual needs and shall not be liable to any person for any loss or damage arising therefrom:
  • Suspend or discontinue the issuance of Tickets at customer service centres or ticket vending machines;
  • Suspend, discontinue, withdraw, or alter:
    • LRT service at all or any station(s);
    • movement of any LRT train;
    • departure or arrival time of any LRT train.

No Entry or Traveling on the LRT Train without Tickets

No one shall, without lawful authorization or reasonable causes, do the following without prejudice to the provisions of the Law No. 18/2019 Light Rapid Transit System Law:

• enter or leave the Paid Area in violation of the Conditions; or
• travel on the LRT train in violation of the Conditions.

Traveling without Valid Tickets or Losing Tickets

Any person in the Paid Area of Macao LRT:

• holding a Ticket without an entry record or a Ticket which does not conform to the travel information;
• holding a Ticket which is damaged, altered or interfered with, or the coded data of which is damaged, altered or deleted;
• using an expired Ticket;
• using a concessionary Ticket without being able to prove that the Conditions for the Ticket are met;
• using a Ticket that is not issued by the Corporation;

is deemed to have no valid Tickets and will be refused to enter the LRT Paid Area and use the LRT passenger service. The Tickets will be given to the Corporation's staff or the relevant law enforcement agency.
In addition, the passenger shall pay the amount equivalent to the maximum Fare of Adult Single Journey Ticket (“Adult SJT”) without prejudice to other statutory requirements, such as the Law No. 18/2019 Light Rapid Transit System Law.
If a passenger loses his/her Ticket during the journey, he/she shall report the loss immediately to the Corporation's staff and pay the amount equivalent to the maximum Fare of Adult SJT, without prejudice to the provisions of the Law No. 18/2019 Light Rapid Transit System Law.

Purchasers Should Check the Ticket and Confirm the Change

Ticket purchaser should confirm the correctness of the Ticket and the change before leaving Customer Service Centres. The Corporation shall not be liable for any matter that is not brought to the attention of the Corporation's staff when the Ticket is issued.

Malfunction of Tickets

If the function of a Single Journey Ticket is disabled but is not due to the fault of the passenger, and the passenger has not damaged or altered the Ticket in any way, the Corporation may, at its discretion, refund or replace the Ticket.

If the function of Macao LRT Card is not due to the fault of the passenger and the passenger has not damaged or altered the Ticket in any way, the company may, at its discretion, process a replacement of Tickets at its discretion.

Production of Tickets for Inspection and Proof of Entitlement to Ticket Category

At the request of the Corporation's staff or supervisory personnel, all passengers must produce their Tickets for inspection.
To determine a passenger's entitlement to usage of a particular category of Tickets, the persons mentioned above may require the passenger to provide appropriate and valid proof of entitlement. A passenger who fails to produce a Ticket which contains coded data consistent with the circumstances of his/her journey will be deemed to have no valid Ticket under Clause 2.7 of the Conditions and will be refused entry to the Paid Area or use of LRT passenger service. The passenger should pay the corresponding Fare of Adult Single Journey Ticket, without prejudice to the provisions of the Law No. 18/2019 Light Rapid Transit System Law.

Proper Use of Tickets

Passengers should not enter or leave a station with more than one Ticket at the same time. Passengers enter or leave a station with more than one Ticket at their own risk. The passengers will not be refunded for any deducted or overcharged Fare. The Corporation will not be liable for any incidental or consequential losses.

Bulky Objects Prohibited

No passenger shall, without the Corporation's prior permission, carry or bring any luggage, object or item into the Paid Area in violation of the Law No. 18/2019 Light Rapid Transit System Law and the Notification to the Public and Passengers issued by the Corporation. The Corporation will only accept luggage, object or item in accordance with the Notification to the Public and Passengers to pass or enter the Paid Area, and the Corporation reserves the absolute rights to refuse the entry of such items into the relevant area.

Adult SJT

All passengers are eligible to travel on the Macao LRT with Adult SJT.

Concessionary SJT

Children, Seniors and Disabled are respectively eligible for usage of concessionary Single Journey Ticket (“Concessionary SJT”) to travel on Macao LRT, without prejudice to children under one metre in height.

Usage of SJT

A SJT is valid for use of LRT passenger service on the issuance date. A SJT may be used for travel on the Macao LRT for a particular journey, provided that the Fare value encoded on the Ticket exceeds or equals to the corresponding payable Fare from the station of entry to the station of exit. A person in possession of a SJT beyond the destination of its validity is liable to pay the excess Fare before leaving the Paid Area.

Rights to Use SJT

Unless otherwise expressly provided, each SJT issued by the Corporation is the property of the Corporation. Without special permission, passenger shall return the Ticket to the Corporation upon completion of the journey or at the end of the journey, and shall not sell or resell, attempt to sell or resell, offer to sell or invite another person to buy the Ticket.

Refunds

SJT is non-refundable. However, the Corporation may process a refund of the ticket fare or exchange the ticket, depending on the circumstances.

Adult Macao LRT Card

• All passengers are eligible to travel on the Macao LRT with the Adult Macao LRT Card.
• It is necessary to pay MOP 30 to purchase an Adult Macao LRT Card.

Concessionary (Students, Seniors, Disabled) Macao LRT Card

• Concessionary Macao LRT Card is only available for the following passengers who have been confirmed eligible for usage and is subject to the conditions announced by the Corporation from time to time, especially the requirements written in the application notice of the Concessionary (Students, Seniors, Disabled) Macao LRT Card and in the Conditions of Issue of Tickets of Macao Light Rapid Transit , and must meet the following conditions:
  • Students holding a valid Macao student card (for local and non-local residents), or Macao residents studying abroad with a valid student card, may use the Concessionary Macao LRT Card (Students) to travel on the Macao LRT at concessionary Fares.
  • Seniors aged 65 or above holding a Macao Resident Identity Card may use the Concessionary Macao LRT Card (Seniors) to travel on the Macao LRT at concessionary Fares.
  • Disabled holding a valid Disability Assessment Registration Card issued by the Social Welfare Bureau of Macao SAR may use Concessionary Macao LRT Card (Disabled) to travel on the Macao LRT at concessionary Fares.
  • The previously concessionary Macao LRT Card will be cancelled and cannot be used or restored while an eligible person submits a repeated application.
• Arrangement of Concessionary Student Macao LRT Card Renewal
  • Students holding a Concessionary Macao LRT Card (Student) who are aged 18 or above must apply for renewal in person at the Customer Service Centres of Macao LRT stations during the period from September 1 to November 30 each year, with their identity card, valid student ID, and a copy of the original Concessionary Macao LRT Card (Student) (the original card must be provided for verification). If the renewal is unsuccessful, the previous Concessionary Macao LRT Card (Student) will be cancelled, and the card will no longer be usable or restorable after cancellation.
  • The validity period of Concessionary Macao LRT Card (Disabled) aligns with the validity period of the Disability Assessment Registration Card held by the cardholder at the time of application/renewal (if any). If the cardholder's Disability Assessment Registration Card is a type that requires renewal, the cardholder must renew it and apply the renewal in person of the Concessionary Macao LRT Card (Disabled) at the Customer Service Centres of Macao LRT stations, with the ID copy (the original ID must be provided for verification), valid Disability Assessment Registration card, and the original Concessionary Macao LRT Card (Disabled). Otherwise, the Concessionary Macao LRT Card (Disabled) will be cancelled after the recorded validity period is expires, and the card will no longer be usable or restorable.
• The first issuance of the Concessionary Macao LRT Card is free of charge. However, a fee of MOP 30 is required for a new application, replacement, or reissuance.

Adding Value to Macao LRT Card

• To add value to the Macao LRT Card, passengers must do so at customer service centres, add-value machines or ticket vending machines by cash or e-payment.
• The Corporation shall publish the minimum and maximum amount that can be stored on the Macao LRT Card.
• Passengers are not allowed to travel on the Macao LRT with negative balance on the Macao LRT Card.

Ownership of Macao LRT Card

The ownership of the Macao LRT Card belongs to the consumers. The sale and resale, any attempts thereof, as well as offering for sale or inviting to purchase tickets, are not allowed.

Refunds

• If the holder wishes to refund the balance on their Macao LRT Card or transfer it to another card, they can go to the Customer Service Center at any Macao LRT station to handle the formalities. However, those who have benefited from the top-up benefits cannot refund the balance on these cards.
• There is no refund for the fare paid by the passenger when purchasing the Macao LRT Card.
• The Corporation may, depending on the circumstances, proceed with a refund of the ticket fare or exchange the ticket.

Souvenir Tickets

Souvenir tickets are issued by the Corporation from time to time as souvenirs. Each souvenir ticket is issued with a limited circulation and a period of validity, and is subject to the terms and conditions attached to the ticket.

The balance on the Macao LRT Card cannot be used to pay for the card fares stated in these Terms of Issuance of Macao LRT Tickets.

In case of losing a Macao LRT Card and the cardholder need to transfer the balance from the lost card to another card, the cardholder can only transfer of the remaining balance from the lost card which is successfully cancelled. Any balance used between the loss of the card and its cancellation shall be borne by the cardholder.

Special Ticketing Arrangement

In case of suspension or impossibility of travel due to special circumstances, such as an anomaly in the provision of train services, the Company will make the following arrangements for affected passengers based on the actual situation:

• Passenger travelling with Single Journey Ticket will receive a ‘Single Journey Redemption Voucher’. Passengers holding the Redemption voucher can visit any Macao LRT Customer Service Centre to redeem a Single Journey Ticket valid for the same day. The redemption period is within 15 days from the date of issue. The Redemption voucher will be invalid after the expiration date and cannot be resold, exchanged or refunded, exchange for cash, other ticket types or used as top-up fees for other ticket types. In case of lost, altered or damaged, no replacement or refund will be granted. Any photocopies or copies of the redemption voucher will be considered invalid.
• Passengers travelling with LRT card or Macau Pass will be exempted from the fare for that ride and can exit the gate without tapping the card. Passengers should visit any Macao LRT station for card correction procedures to ensure normal gate entry.

In the event of any disputes, the Corporation reserves the right of final interpretation and decision.