Light Rapid Transit System Law and Conditions of Issue of Tickets

The Tickets are issued according to Law No.18/2019 Light Rapid Transit System Law, Chief Executive's Endorsement No.187/2019 and the Conditions. Users who do not comply with the above provisions may be refused entry to the paid area or use of the LRT passenger service.

Tickets

• All Tickets issued by the Corporation are subject to the Conditions.
• Any person who uses LRT passenger service with a Ticket, regardless of the manner in which it is obtained, is deemed to have known and agreed to abide by the Conditions.

Fare

• Fare information may be published from time to time by the Corporation on its website and at all stations in the form of posted notices, charts or lists, is regarded as the official Fares for traveling on the Macao LRT.
• All passengers must enter the Paid Area through the entry gate and must not stay in Paid Area for longer than 60 minutes. All passengers must then exit the Paid Area through the exit gate. All passengers are required to pay extra - the lowest Adult SJT - every 30 minutes if they have stayed in the Paid Area for over 60 minutes, except in cases where there is just cause or authorization by the Corporation.

Payment of Fare

• All passengers using the Macao LRT passenger service must pay the appropriate Fares, except children under one metre in height;
• Except for the obvious or proven errors, the following will be regarded as paid Fares:
  • For passengers using Single Journey Tickets, the value of a returned Single Journey Ticket upon exit is regarded as the paid Fare.
  • For passengers using Non-single Journey Tickets, the deduction shown on the Tickets upon exit is regarded as the paid Fare.

Liability Exemption

• If the LRT passenger service (or part thereof) is altered, suspended or withdrawn for any reason whatsoever, for any delay or detention arising therefrom, the Corporation shall not be liable to any person for any loss or damage arising out of such delay.
• The Corporation may take any of the following actions according to the actual needs and shall not be liable to any person for any loss or damage arising therefrom:
  • Suspend or discontinue the issuance of Tickets at customer service centres or ticket vending machines;
  • Suspend, discontinue, withdraw, or alter:
    • LRT service at all or any station(s);
    • movement of any LRT train;
    • departure or arrival time of any LRT train.

No Entry or Traveling on the LRT Train without Tickets

No one shall, without lawful authorization or reasonable causes, do the following without prejudice to the provisions of the Law No. 18/2019 Light Rapid Transit System Law:

• enter or leave the Paid Area in violation of the Conditions; or
• travel on the LRT train in violation of the Conditions.

Traveling without Valid Tickets or Losing Tickets

Any person in the Paid Area of Macao LRT:

• holding a Ticket without an entry record or a Ticket which does not conform to the travel information;
• holding a Ticket which is damaged, altered or interfered with, or the coded data of which is damaged, altered or deleted;
• using an expired Ticket;
• using a concessionary Ticket without being able to prove that the Conditions for the Ticket are met;
• using a Ticket that is not issued by the Corporation;

is deemed to have no valid Tickets and will be refused to enter the LRT Paid Area and use the LRT passenger service. The Tickets will be given to the Corporation's staff or the relevant law enforcement agency.
In addition, the passenger shall pay the amount equivalent to the maximum Fare of Adult Single Journey Ticket (“Adult SJT”) without prejudice to other statutory requirements, such as the Law No. 18/2019 Light Rapid Transit System Law.
If a passenger loses his/her Ticket during the journey, he/she shall report the loss immediately to the Corporation's staff and pay the amount equivalent to the maximum Fare of Adult SJT, without prejudice to the provisions of the Law No. 18/2019 Light Rapid Transit System Law.

Purchasers Should Check the Ticket and Confirm the Change

Before leaving the customer service centre, the ticket purchaser should check the Ticket and confirm the accuracy of the change. The Corporation shall not be liable for any error or omission that is not brought to the attention of the Corporation's staff when the Ticket is issued.

Malfunction of Tickets

If the malfunction of tickets is not due to the fault of the passenger and the passenger has not damaged or altered the Ticket in any way, the Corporation or its staff may, at its discretion, refund or replace the Ticket.

Production of Tickets for Inspection and Proof of Entitlement to Ticket Category

At the request of the Corporation's staff or supervisory personnel, all passengers must produce their Tickets for inspection.
To determine a passenger's entitlement to usage of a particular category of Tickets, the persons mentioned above may require the passenger to provide appropriate and valid proof of entitlement. A passenger who fails to produce a Ticket which contains coded data consistent with the circumstances of his/her journey will be deemed to have no valid Ticket under Clause 2.7 of the Conditions and will be refused entry to the Paid Area or use of LRT passenger service. The passenger should pay the corresponding Fare of Adult Single Journey Ticket, without prejudice to the provisions of the Law No. 18/2019 Light Rapid Transit System Law.

Proper Use of Tickets

Passengers should not enter or leave a station with more than one Ticket at the same time. Passengers enter or leave a station with more than one Ticket at their own risk. The passengers will not be refunded for any deducted or overcharged Fare. The Corporation will not be liable for any incidental or consequential losses.

Bulky Objects Prohibited

No passenger shall, without the Corporation's prior permission, carry or bring any luggage, object or item into the Paid Area in violation of the Law No. 18/2019 Light Rapid Transit System Law and the Notification to the Public and Passengers issued by the Corporation. The Corporation will only accept luggage, object or item in accordance with the Notification to the Public and Passengers to pass or enter the Paid Area, and the Corporation reserves the absolute rights to refuse the entry of such items into the relevant area.

Adult SJT

All passengers are eligible to travel on the Macao LRT with Adult SJT.

Concessionary SJT

Children, Seniors and Disabled are respectively eligible for usage of concessionary Single Journey Ticket (“Concessionary SJT”) to travel on Macao LRT, without prejudice to children under one metre in height.

Usage of SJT

A SJT is valid for use of LRT passenger service on the issuance date. A SJT may be used for travel on the Macao LRT for a particular journey, provided that the Fare value encoded on the Ticket exceeds or equals to the corresponding payable Fare from the station of entry to the station of exit. A person in possession of a SJT beyond the destination of its validity is liable to pay the excess Fare before leaving the Paid Area.

Rights to Use SJT

Unless otherwise expressly provided, each SJT issued by the Corporation is the property of the Corporation. Without special permission, passenger shall return the Ticket to the Corporation upon completion of the journey or at the end of the journey, and shall not sell or resell, attempt to sell or resell, offer to sell or invite another person to buy the Ticket.

Refunds

SJT is non-refundable. However, refund or replacement of Tickets may be handled at the discretion of the Corporation's staff.

Adult Macao LRT Card

All passengers are eligible to travel on the Macao LRT with the Adult Macao LRT Card.

Concessionary (Students, Seniors, Disabled) Macao LRT Card

Concessionary Macao LRT Card is only available for the following passengers who have been confirmed eligible for usage and is subject to the conditions announced by the Corporation from time to time.

• Students holding a valid Macao student card (for local and non-local residents), or Macao residents studying abroad with a valid student card, may use the Concessionary Macao LRT Card (Students) to travel on the Macao LRT at concessionary Fares.
• Seniors aged 65 or above holding a Macao Resident Identity Card may use the Concessionary Macao LRT Card (Seniors) to travel on the Macao LRT at concessionary Fares.
• Disabled holding a valid Disability Assessment Registration Card issued by the Social Welfare Bureau of Macao SAR may use Concessionary Macao LRT Card (Disabled) to travel on the Macao LRT at concessionary Fares.

Eligible passenger will have his / her previously purchased Concessionary Macao LRT Card disabled if he / she purchases a new Concessionary Macao LRT Card.

Adding Value to Macao LRT Card

• To add value to the Macao LRT Card, passengers must do so at customer service centres, add-value machines or ticket vending machines by cash or e-payment.
• The Corporation shall publish the minimum and maximum amount that can be stored on the Macao LRT Card.
• Passengers are not allowed to travel on the Macao LRT with negative balance on the Macao LRT Card.

Ownership of Macao LRT Card

Except for the first purchase of the Concessionary Macao LRT Card as described under Clause 4.2 being free of charge, the administrative handling fee and production fee for the purchase of the Macao LRT Card is MOP 30, and the ownership belongs to the person who has purchased it. No person shall sell or resell, attempt to sell or resell, offer to sell or invite another person to buy the Macao LRT Card.

Refunds

The administrative handling fee and production fee paid for the Macao LRT Card are non-refundable. Passengers can withdraw the balance of the LRT Card at customer service centres where administrative handling fee of MOP 10 will be charged.
The staff of the Corporation may handle the refund or replacement of Tickets at their discretion.

Souvenir Tickets

Souvenir tickets are issued by the Corporation from time to time as souvenirs. Each souvenir ticket is issued with a limited circulation and a period of validity, and is subject to the terms and conditions attached to the ticket.